FAQs

Have a question? We got your answer!

TOP QUESTIONS ASKED

What is REHEART?

Does REHEART have a physical shop?

Do you ship Canada-wide?

Can I use several discount codes in one order?

Do I need to have an account to rent from REHEART?

How do I update my details on my account?

What if I forgot my password?

How can I change my password?

What if I typed the wrong email address?

What can I do if I'm having issues viewing your website.

What can I do if I'm having problems ordering through your website?

SIZE AND FIT

What if the designer dress doesn’t fit, or I simply don’t like it?

How do I know if the size listed is my usual size and ensure that my item fits me?

DELIVERY

Do you ship Canada-wide?

Do you ship internationally?

What shipping options do you offer?

Can I change my shipping address after placing an order?

When will my order arrive?

How do I track my order?

RETURNS

How do I return my REHEART order after worn?

Are there late fees if I return the dress late?

How do I know if you received my order that I returned to you? I don’t want to be charged late fees.

What if my rental period ends on a weekend or public holiday?

LENDING

Why lend?

How can I start listing?

How much do I earn?

When do I get paid?

How will I be paid?

What pieces rent best?

What if I want my clothes back?

What if I want to permanently remove my closet from REHEART?

What if my piece is damaged?

What happens if my piece gets stolen?

I am a designer, how can I list my pieces with you?

RENTING

How does the online ordering work?

How long should I order my dress before my scheduled event?

What if the designer dress doesn’t fit, or I simply don’t like it?

What if the dress is lost or damaged beyond repair?

How do I cancel my order?

When will I receive my refund if I cancel the order?

What if I accidentally stain or damage the dress?

Am I responsible for dry cleaning my items after I’ve worn them?

Does the dress arrive wrinkle-free?

What if my order arrived damaged?

How many days can I rent an item?

How much does it cost to rent a high-quality item from REHEART?

Can you guarantee the authenticity of the garment?

Which designer dresses do you stock?

Can I request a dress or designer that is not featured on your site?

Can I alter the dress I’ve rented?

Didn’t find what you were looking for? Contact us. Contact